Frequently Asked Questions
Frequently Asked Questions
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When will my order ship?
Orders are typically processed within 1–3 business days. Once shipped, most U.S. orders arrive within 3–7 business days.
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How do I track my order?
You’ll receive a tracking link by email once your order ships. Please allow up to 48 hours for tracking to update.
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Do you ship internationally?
Right now, we ship across the U.S. We plan to expand international shipping soon - stay tuned.
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Can I cancel or change my order?
We process orders quickly. If you need to make a change, email support@nfinitive.net as soon as possible - if the order hasn’t shipped, we’ll help adjust it.
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What if my lamp arrives damaged?
Contact us within 7 days of delivery at support@nfinitive.net with your order number and clear photos. We’ll send a replacement or refund.
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How do returns work?
We accept returns within 30 days of delivery for unused items in original packaging.
See our Return & Refund Policy for full details.
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Do your products come with bulbs?
Some lamps include bulbs, others don’t. Each product description will specify what’s included.
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How do I contact support?
Email support@nfinitive.net.
We usually reply within 1–2 business days.